Cloud Infrastructure Operations Manager — Philadelphia

Responsibilities • Lead, develop, and support a geographically distributed team of approximately 10 engineers responsible for Linux and GCP infrastructure operations. • Oversee daily production operations, including monitoring, alert response, infrastructure provisioning, incident management, and service restoration based on business impact and severity. • Provide technical leadership across Linux system administration, Google Cloud infrastructure, automation, and cloud operations. • Guide the team through high-priority incidents, helping engineers troubleshoot complex infrastructure issues and pivot quickly as operational needs change. • Improve the reliability, availability, scalability, security, and operational readiness of cloud and Linux environments. • Advance DevOps and SRE practices, including automation, Infrastructure as Code, observability, monitoring, and continuous improvement. • Support the operational adoption of emerging GCP capabilities, including infrastructure supporting Google Gemini models and related AI-enabled solutions. • Develop team capabilities through coaching, technical mentorship, knowledge sharing, and opportunities to expand cloud expertise. • Partner with AWS, Azure, engineering, security, and other technology teams to support Vanguard’s broader multi-cloud strategy and operational standards. • Evaluate operational trends, recurring incidents, and technology opportunities to improve resiliency and reduce manual effort. Qualifications • Minimum of eight years related work experience. • Undergraduate degree in a related field or the equivalent combination of training and experience. • 5+ years of relevant experience in infrastructure, cloud operations, DevOps, SRE, Linux engineering, or a related technical discipline, including experience leading technical teams. • Demonstrated Linux systems administration and troubleshooting experience in production environments. • Experience managing or supporting workloads and infrastructure in Google Cloud Platform (GCP ) or a comparable hyperscale cloud environment, with the ability to apply cloud infrastructure concepts to GCP. • Experience leading production operations involving monitoring, alerts, incident management, infrastructure provisioning, availability, and service reliability. • Ability to provide credible technical direction while coaching, developing, and managing infrastructure or cloud engineers. • Experience with automation, scripting, Infrastructure as Code, configuration management, or related DevOps practices. • Experience collaborating across distributed teams and operating effectively in a fast-paced production environment. • Experience supporting infrastructure operations at global or large-enterprise scale, preferred. • Experience with multi-cloud environments, including AWS or Microsoft Azure, preferred. • Experience supporting AI/ML cloud platforms or services such as Google Gemini, preferred. • Financial services industry experience, preferred. Special Factors • The team operates within a 6:00 a.m. to 6:00 p.m. operational coverage model ; this role is expected to provide leadership during its assigned coverage and respond effectively when production incidents occur. • The team is geographically distributed across multiple U.S. locations, Australia, and India. • Vanguard is not offering sponsorship for this role Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.