ServiceNow Developer — Philadelphia

Responsibilities • Design, develop, and enhance ServiceNow Employee Center Pro and Service Portal solutions to improve employee self-service experiences. • Configure and maintain HR Service Delivery (HRSD), including Service Catalog, Knowledge Management, Taxonomy, Topics, and Content Pages. • Develop custom functionality using widgets, Client Scripts, UI Policies, Business Rules, Script Includes, and Record Producers. • Build and support Flow Designer workflows, including approvals, notifications, and case management processes. • Customize Employee Center features such as navigation, search, content delivery, and request management. • Configure User Criteria and HR Criteria for role-based access to services and content. • Develop and manage REST API integrations and IntegrationHub connections with external systems. • Collaborate with stakeholders to gather requirements, design solutions, and deliver platform enhancements. • Perform testing, troubleshooting, and production support while adhering to ServiceNow best practices and Agile methodologies. Qualifications • Minimum of three years related work experience, with at least one year of development experience. • Undergraduate degree or equivalent combination of training and experience. • Proven experience with ServiceNow Employee Center / Service Portal, HRSD module, and Flow Designer • Hands on Scripting (JavaScript, Glide APIs) • Experience developing custom ServiceNow components (widgets, scripts, workflows). • Hands-on experience with REST APIs and system integrations. • Strong understanding of ServiceNow platform architecture and best practices. • Familiarity with Agile development methodologies. • Ability to translate business requirements into technical solutions. • Strong problem-solving skills and attention to detail. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.