Principal Customer Solutions Manager , Media, Entertainment, Games & Sports — Irvine, California, USA

This role will support a global enterprise customer in California, therefore prefer someone based in the West Coast time zone. You are a dedicated member of the account team who partners and collaborates with broad range of multi -disciplinary teams (sales, solutions architecture, technical support, product, professional services, partners) to ensure the customer has successful and timely outcomes. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within Amazon Web Services (AWS), ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time. You will deliver a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs. Your work focuses on global customers where adoption strategies, outcomes, and programs are defined. You'll help understand why decisions were made; you drive constructive technical discussions for proposed solutions. This role will work with technical program management and will manage virtual teams to deliver complex programs. You will gain stakeholder buy-in, communicate to the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will solve problems in an ambiguous and autonomous work environment to deliver results for your customer. In addition to your customer facing responsibilities, as principal member you will contribute and help shape the rapidly growing Customer Solutions Management function. This role includes up to 15 - 30% travel, some global. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. - 10+ years of senior customer facing role experience - 15+ years of leading complex, large-scale, IT, technical or engineering programs experience - Bachelor's degree in Science, Technology, Engineering, Math, or a related field - Experience in a senior customer-facing role - Experience in leading complex, large-scale, IT, technical or engineering programs - Experience working with current technologies (especially cloud) - PMP/SCRUM/Agile certification or are you SAFe certified - Knowledge of key technology and market trends - Knowledge of the software development/engineering lifecycle from conception to delivery - Experience implementing AWS/cloud services Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Irvine - 182,800.00 - 247,300.00 USD annually USA, CA, San Diego - 182,800.00 - 247,300.00 USD annually USA, CA, Santa Monica - 182,800.00 - 247,300.00 USD annually