Analyst II Infrastructure Services — Austin

Job Description: • Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. • Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. • Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.   Basic Qualifications • Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject. • Good understanding of computer systems, mobile devices and other tech products. • Ability to diagnose and troubleshoot basic technical issues. • Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. • Ability to provide step-by-step technical help, both written and verbal. • Experience with solving computer related problems. • Experience working with company escalation policy.   Requirements and Skills • Interpersonal skills to interact with customers and team members. • Excellent problem-solving and communication skills with fluent spoken English and good thought flow. • Organization skills to balance and prioritize work. • Ability to work in a team environment.   Work Environment • Work from Office is mandatory • This job role requires to work in rotational / night shifts. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $39,800 - $68,300. Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the   Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via   email . Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .